Terms and Conditions


Castrol Australia Pty Ltd (ABN 87 008 459 407), having its principal office at Level 17, 717 Bourke Street, Docklands Vic 3008.

Competition Period

12.01am (AEDT) on 01/03/2021 to 11.59pm (AEST) on 31/05/2021.

Who can enter?

Only Australian residents who are aged 18 or over.

Who can't enter?

Directors, officers, management and employees (and their immediate families) of:

  1. the Promoter; and
  2. the agencies, companies or participating premises associated with this competition.

Where will the competition run?

The competition will run in participating Australian Distributors and Australian Resellers of Castrol products (excluding online) (Stores) in Australia.

For a full list of participating Stores, please refer to the rx.winwithcastrol.com.au.



Qualifying Purchase

2 x 20L (in 1 transaction) OR 1 x 205L of any of the following products:

  • RX SUPER 15W-40 CJ-4/E9
  • Vecton 15W-40 CK-4/E9

For every 2 x 20L purchase, you will receive one (1) entry into the major prize draw.

For every 205L purchase, you will receive five (5) entries into the major prize draw.

For the avoidance of doubt, you must purchase 2 x 20L of the same product to receive an entry into this competition, i.e you cannot purchase 1 x RX Super 15W-40 CJ-4/E9 20L and 1 x Vecton 15W-40 CK-4/E9 20L. You must purchase 2 x the same product.

Entry instructions

You must, during the Competition Period:

  1. make a Qualifying Purchase from a participating Store and collect your itemised purchase receipt; and
  2. visit the Website, locate the entry page and fill out and submit the online entry form, including by uploading an image of the Qualifying Purchase receipt and providing all other requested information to spin the wheel and see if you have provisionally won an instant prize and to enter the major prize draw.

Your purchase receipt must clearly identify where the Qualifying Purchase was made, the product/s purchased (which must be/comprise a Qualifying Purchase) and the date of purchase (which must be during the Competition Period before you submitted your entry).

The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of submitting an entry, including having the requisite photograph capability.

How are instant win prize/s awarded?

There are 50 instant win prizes available which will be determined using a winning/losing algorithm that will be based on random and pre-determined times during the Competition Period selected by a computerised random system at Mobius Marketing, Level 1, 150 Pacific Highway, North Sydney NSW 2060 (Mobius).

You will get a return online message acknowledging your entry and informing you if you have provisionally won a prize and if so, details on how to verify your entry and claim your prize.

How many major winners will there be and how will they be chosen?

There will be 3 major winners determined in respect of this competition.

The major draw will be held at 11am (AEST) on 04/06/2021 at Mobius.

The first 3 valid entries drawn randomly from the entries received during the Competition Period (including instant prize winning entries) will win a major prize.

The Promoter may draw additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).

What can I win?

There are 53 prizes available – 50 instant win prizes and 3 major prizes.

Instant win prizes

Each instant win prize is a $300 Super Retail gift card.

Each instant win prize will be delivered to the winner's nominated address within 28 days of verification.

Major prize

Each major prize is a $10,000 Flight Centre gift card.

There is a limit of one major prize per person (except for SA residents).

Total prize pool

The instant win prize pool is up to $15,000.

The major prize pool is $30,000.

The total prize pool is up to $45,000.

How many times can I enter?

Multiple entries permitted, subject to the following:

  1. only one entry permitted per 2x 20L Qualifying Purchase products or 205L Qualifying Purchase product;
  2. only four entries are permitted per Qualifying Purchase receipt;
  3. only four entries are permitted per person per day; and
  4. each entry must be submitted separately and in accordance these Terms and Conditions.

How and when will the winner/s be informed?

Instant winners will be told at the time of entering if they are a provisional winner, and if so, be given details on how to verify their entry and claim their prize.

Major winners will be notified:

  • by phone; and
  • in writing,

within two business days of determination.

Winners from each Monday to Sunday week of the Competition Period will have their name and state/territory of residence published on the Website on each of 10/03/2021, 17/03/2021, 24/03/2021, 31/03/2021, 07/04/2021, 14/04/2021, 21/04/2021, 28/04/2021, 05/05/2021, 12/05/2021, 19/05/2021, 26/05/2021, 02/06/2021 and 23/06/2021 for a period of 28 days.

Proof of purchase

You must keep the following as proof of purchase for all entries:

  • original itemised purchase receipt(s).

If you don't produce the above proof of purchase for all entries when asked the Promoter may disqualify all of your entries and you will lose any right to a prize.

Proof of purchase must be identical to that provided by you with your entry.

If, in the Promoter's opinion, you have shared any proof of purchase with another person, your entries will be invalid and you will lose any right to a prize.

Unclaimed and un-won prize/s

Prize claim date: 5pm (AEST) on 06/09/2021.

Unclaimed and un-won prize determination: 11am (AEST) on 07/09/2021 at Mobius.

If a prize is un-won during the Competition Period or has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed and un-won prize draw at the date, time and place stated above to randomly distribute the prize/s in descending order of value amongst valid entrants. Any winner/s will be informed:

  • by phone; and
  • in writing,

within two business days of determination. Any winner/s will also have their name and state/territory of residence published on the Website on 09/09/2021 for a period of 28 days.

If any prize remains un-won at the end of this promotion, or if a prize winner cannot be found, that information will be published on the Website on 08/10/2021.

Collection and use of your personal information

If you are a winner, the Promoter may ask you to take part in some publicity, photography and other promotional activity as the Promoter requires, without any compensation. You consent to the Promoter using your name and image in any promotional or advertising activity.

The Promoter collects personal information about you in order to conduct and manage the competition. If the personal information requested is not provided, you may not be able to participate. The Promoter may also use your personal information to help improve its goods and services. The Promoter may share your personal information with the Promoter’s franchised dealers, related companies, agents, contractors or promotional partners. The Promoter and its Australian related companies and promotional partners may contact you with special offers and marketing via any medium including mail, telephone and commercial electronic messages (including email and SMS). By entering and providing personal information, you consent to the use of your personal information in this manner. Your personal information may be disclosed to overseas locations such as New Zealand, the USA, the UK, Malaysia, the Philippines and India. The Promoter’s Privacy Policy (available at www.castrol.com/en_au/australia/) states:

  1. how you can seek access to the personal information the Promoter holds and seek the correction of such information; and
  2. how you can complain about a breach of privacy and how the Promoter will deal with such a complaint.

If you have marked the "opt-in" box on the entry form relating to the Store where you made your Qualifying Purchase using your personal information for future marketing purposes, you consent to your personal information being kept on the Store's database and being contacted by electronic messaging. You should contact the relevant Store for its privacy policy.

Permit numbers

Authorised under:

ACT Permit No. TP 20/01877

SA Licence No. T20/1650

NSW Authority No. TP/00651

  1. These Terms and Conditions incorporate and must be read together with the details outlined in the table above. Information about prizes and how to enter forms part of these Terms and Conditions. By entering, you accept these Terms and Conditions.


  1. Your entry must be received during the Competition Period and will be deemed to be received only when received by the Promoter. If you return a Qualifying Purchase your entry may be deemed invalid at the Promoter's discretion (unless the product is defective). You will receive a return message confirming your entry. The Promoter is not liable for any problems with communications networks. You are responsible for your own costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.


  1. Prizes and all elements of prizes must be taken as and when offered or will be forfeited, and if forfeited, the Promoter will not be liable. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter, including validity periods.
  2. Redemption of major prizes is subject to the terms and conditions of the Flight Centre Gift Cards specified on the Flight Centre website and located at www.flightcentre.com.au/gift-card-terms-and-conditions.
  3. Redemption of minor prizes is subject to the terms and conditions of the Super Retail Gift Cards specified on the Super Retail website and located at www.superretailgroup.com.au/contact.
  4. You are responsible for all other unspecified costs related to any prize, including meals, transport, insurance (including excesses), in-room charges, additional taxes, costs associated with ongoing use of the prize, etc.
  5. The Promoter is not responsible for any dispute between you and any person with whom you choose to, or choose not to, share the prize.


  1. Any failure by you or (if applicable) your companion/s to comply with the conditions imposed by the prize supplier(s) may result in the prize being cancelled or withdrawn without liability for the Promoter or the prize supplier(s).
  2. If you or your entry are deemed by the Promoter to breach these Terms and Conditions, your entry (or at the Promoter's discretion, all of your entries) may be discarded. The Promoter may, at any time, require you to produce documentation to establish to the Promoter's satisfaction the validity of your entries (including documentation establishing your identity, age, place of residence and place of employment). Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
  3. You must not:
    1. tamper with the entry process;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
    5. breach any law; or
    6. behave in a way that is otherwise inappropriate.
  4. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
  5. The Promoter’s decision in connection with all aspects of this competition is final.
  6. Prizes cannot be transferred or exchanged nor (except where cash is specified) redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified, or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and Conditions and include any applicable GST. The Promoter is not responsible for any change in prize value. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities
  7. By entering, you request that your full address not be published.
  8. Printing and other quality control errors outside the Promoter’s control will not invalidate an otherwise valid prize claim. Every instant win prize claim in excess of the advertised prize pool will be honoured, unless the claim is rejected due to fraud or ineligibility under these Terms and Conditions.
  9. If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
  10. The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.


  1. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth).
  2. Subject to the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions, as relevant), illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law).
  3. Without limiting the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable for any loss of, damage to or delay in delivery of prize/s, or for any damage that occurs to displayed prize/s (where relevant). Unless otherwise specified, prize/s will only be delivered to addresses in Australia.
  4. This competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.